Handling Customers
Handling Clients & Customer Complaints Workshop Course Duration: 1 Day Introduction
In this training, we will look at a simplified crash course program which would focus on ways to react with clients, engaging, rapport building and delivering excellent complaint management techniques to combat grievances, effectively.
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Handling Escalation And Managing Difficult Customers Course Duration: 2 Days Course Objectives
At the end of this learning workshop, participants should be able to:
- Improve their customer service skills
- Use some of the techniques learnt to achieve excellence in customer service
- Work on improving their relationships with
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