Effective Workplace Communication

Course Duration: 2 Days

Introduction

Effective communication skills are an essential part of business success - and life in general. From training new employees to building rapport with potential clients, the ability to deliver information clearly and with impact is a skill that all business people need, yet many find difficult to master. Communication is vital for effective functioning in every part of an organization and it is a critical business tool and an essential employee attribute.

Course Objectives

Upon completion of this program  participants will be able to: 

• Recognize the communication process and communication methods
• Discover the barriers to effective communication at the workplace
• Examine the importance of communicating effectively in various situations
• Interpret verbal and non-verbal communication in others effectively
• Establish practical communication strategies in the workplace
• Devise a good communication plan to handle crisis situations

Key Content

Module 1: The Communication Process

• The process flows
• Feedback

Module 2: Types of Communication

• Verbal
• Non-verbal

Module 3: The Various Role of Communication

• The responsibility of communication at the workplace
• Communication in various roles

Module 4: Common Communication Errors

• Non-effective messages
• Language errors

Module 5: Barriers to Effective Communication at Workplace

• Organizational barriers
• Semantic barriers
• Physical barriers
• Cross culture barriers

Module 6: Impact of Poor Communication at the Workplace

• Effect on the working environment
• Impact on the organization

Module 7: Interpreting Non Verbal Cues Effectively

• How can we do this?

Module 8: Active Listening

• What is active listening?
• Practical tips

Module 9: Feedback

• The importance of feedback

Module 10: E-mail Etiquette in Business Communication

• The do's and dont's

Module 11: Energize Communication

• Driving the culture of communication

Module 12: Intergenerational Communication

• The different generations
• Bridging the gap

Module 13: Communicating in a Crisis Situation

• What happens in a crisis
• The role of communication in a crisis situation

Module 14: Benefits of Communicating Effectively

• Effect on the working environment
• Advantages to organization

Target Audience

This program is for anyone who wants to develop or improve their communication skills for effective working relationships. Participants from all sectors and from all elvels will benefit from this course.