Conversational English
Conversational English English Language Soft Skills Selangor, Malaysia, Kuala Lumpur (KL), Shah Alam Training, Workshop | Iconic Training Solutions Sdn Bhd

Conversational English

Course Duration: 1 Day

Course Objectives

Upon completion of this program, the participants will be able to:
  • Converse with customers on work related topics
  • Avoid common grammar mistakes
  • Pronounce English words in ''Global English''

Key Content

Module 1: Fun with English

  • The verb ''to be''
  • Subject verb agreement
  • A person as a subject (I) or object (me)
  • How to use ''a'', ''an'' and ''the''
  • ''s'' for plurals and ownership

Module 2: Office Conversation and Practice

  • Professional ways to ask to clarify issues that are not clear
  • Ask and answer information questions
  • Make a suggestion/ comment
  • How to present options
  • Make an offer
  • Give reasons
  • Recieve and give instructions
  • Talk about prices
  • Respond positive and negatively to questions
  • Describe a process from the start to the end
  • Summarize a discussion
  • End a discussion professionally

Target Audience

This course is suitable for staff who provides Customer Service, especially those manning the counters

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