Building Positive Influence

Introduction

This unique program teaches skills that boost personal productivity and relationship building through increase understanding and effective implementation of the communication process. This program will enable you to have the ability to create the greatest positive impact when you are communicating at every given opportunity.

Course Objectives

At the end of this program, participants should be able to:

• Apply influence principles in the workplace
• Communicate better for positive results
• Coach effectively in the workplace
• Manage people with certainty
• Provide constructive feedback

Key Content

Module 1: The Principles of Influence @ Work

• Reciprocity
• Scarcity
• Authority
• Consistency
• Liking
• Social proof

Module 2: Interpersonal Communication

• Building credibility
• The 4 Quadrant Communication Model
• Identifying your personal style of communicating
• Developing your style towards effective relationship building
• Shifting into positive action

Module 3: Being Effective in Communication

• Applying learning in the workplace and relationship
• What others say and do and what is important to them
• What we do more of when interacting with others
• What we avoid doing when interacting with others

Module 4: Feedback

• What is feedback
• The feedback of feedback
• Giving feedback
• Receiving feedback
• Using feedback as a way to coach

Module 5: Respond & Drive

• Driving your results
• Strategic, tactical and operation meetings
• Effective meetings framework
• Self-assessment on strengths and improvement areas
• Challenges and top tips

Module 6: One to Ones

• Line manager blueprint
• Strategic session
• Regular session
• Effective one-to-one framework
• Behavioral assessment and application

Module 7: Effective Coaching

• When and who to coach
• The QSDAT Spectrum
• UGROW's model
• Live coaching
• In field coaching

Module 8: Coaching Wisdom

• Consolidation
• Personal goals
• Action planning
• Timeline
• Element #1

Target Audience