IMPACTFUL COMMUNICATION WORKSHOP Communication Skills Soft Skills Selangor, Malaysia, Kuala Lumpur (KL), Shah Alam Training, Workshop | Iconic Training Solutions Sdn Bhd

Impactful Communication Workshop

Course Duration: 2 Days


Some people seem to be able to say the right thing no matter what the situation is. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. During this training program, participants will learn the secrets of communication pros, including building personal credibility, deliverying positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations and more.

Course Objective

Upon completion of this program, the participants will be able to:
  • Capitalize on personal style for more effective communication
  • Rephrase blunt language to achieve results without offending anyone
  • List strategies for dealing with difficult behaviors
  • Demonstrate how to deliver constructive feedback and how to disagree politely
  • Develop an action plan to improve communication skills

Key Content

Module 1: Introduction to Positive Communication

  • What is positive communication?
  • A business communication model
  • Encoder/ decoder responsibilities
  • Barriers to communication
  • Strategies for overcoming barriers
  • Verbal vs non-verbal communication

Module 2: Interpersonal Skills

  • How to hold a difficult conversation
  • Provide feedback that has an impact
  • Receive feedback with grace and dignity
  • Improving employee performance
  • Overcome fear of confrontation and necessary conflict
  • Communication success tips: interpersonal communication dynamics
  • How to demonstrate respect at work
  • Politics at work
  • The benefits of assertiveness

Module 3: Communicating with Different Generations and Different Culture

  • How to hold a difficult conversation
  • Provide feedback that has an impact
  • Receive feedback with grace and dignity
  • How to demonstrate respect at work

Module 4: Fundamental Techniques in Handling People Especially Subordinates and Colleagues

  • Don't criticize, condemn or complain
  • Give honest and sincere appreciation
  • Communicating with subordinates
  • Communicating with colleagues
  • Handling generation gaps

Module 5: Seek to Understand, then to be Understood

  • Different types of listening
  • Emphatic listening
  • Positive problem solving

Module 6: Ways to Win People to Your Way of Thinking

  • Trust
  • The onl way to get the best of an argument is to avoid it 
  • Show respect for the other person's opinion
  • If you are wrong, admit it quickly and emphatically
  • Let the other person feel the idea is his or hers
  • Try honestly to see things from other person's point of view
  • Be sympathetic with other person's ideas and desires


In this training, the trainer will be using PowerPoint presentations, discussions, videos, stories, case studies and activities.

Target Audience

Executive, senior executives, supervisors, team leaders, managers and head of departments.

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