IMPACTFUL COMMUNICATION WORKSHOP Communication Skills Soft Skills Selangor, Malaysia, Kuala Lumpur (KL), Shah Alam Training, Workshop | Iconic Training Solutions Sdn Bhd
Some people seem to be able to say the right thing no matter what the situation. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. During this training program, participants will learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more.
Upon completion of this program, the participants will be able to:
  • Capitalize on personal style for more effective communication.
  • Rephrase blunt language to achieve results without offending anyone.
  • List strategies for dealing with difficult behaviors.
  • Demonstrate how to deliver constructive feedback and how to disagree politely.
  • Develop an action plan to improve communication skills.

Module 1: Introduction to Positive Communication
  • What is positive Communication?
  • A Business Communication Model
  • Encoder/Decoder Responsibilities
  • Barriers to Communication
  • Strategies for Overcoming Barriers
  • Verbal vs. Non-verbal Communication
Module 2: Interpersonal Skills
Module 3: Communicating with Different- GEN And Different Culture
  • How to Hold a Difficult Conversation
  • Provide Feedback That Has an Impact
  • Receive Feedback with Grace and Dignity
  • Overcome Your Fear of Confrontation and Necessary Conflict
  • Communication Success Tips: Interpersonal Communication Dynamics
  • How to Demonstrate Respect at Work
  • Politics at Work - Why Politics at Work Is Risky
Module 4: Fundamental Techniques in Handling People Especially Subordinates and Colleagues
  • Don't Criticize, Condemn, Or Complain.
  • Give Honest And Sincere Appreciation.
  • Communicating With Subordinates.
  • Communicating With Colleagues.
  • Handling Generation Gaps Eg. Gen X And Gen Y
Module 5: Seek To Understand, Then To Be Understood
  • Different Types Of Listening
  • Emphatic Listening
  • Positive Problem Solving
Module 6: Ways to Win People to Your Way of Thinking
  • Trust
  • The Only Way To Get The Best Of An Argument Is To Avoid It.
  • Show Respect For The Other Person's Opinions. Never Say ''You're Wrong.''
  • If You're Wrong, Admit It Quickly And Emphatically.
  • Let The Other Person Feel The Idea Is His Or Hers.
  • Try Honestly To See Things From The Other Person's Point Of View.
  • Be Sympathetic With The Other Person's Ideas And Desires.
In this training, the trainer will be using PowerPoint presentations, slides, discussions, videos, stories, case studies, activities and participants are required to write a emails to the target audiences.
Executive, Senior Executive, Supervisors, Team Leaders, Managers, Head of Departments

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