ESSENTIAL SUPERVISORY COMPETENCIES
ESSENTIAL SUPERVISORY COMPETENCIES Leadership and Management Skills Soft Skills Selangor, Malaysia, Kuala Lumpur (KL), Shah Alam Training, Workshop | Iconic Training Solutions Sdn Bhd
ESSENTIAL SUPERVISORY COMPETENCIES
DURATION: 2 DAYS
 
INTRODUCTION
 
This training program will help you to improve your organization’s bottom line, by providing the knowledge and skills towards application of the essential supervisory competencies through an experiential approach, whereby participants will learn through actual doing.
 
 
LEARNING OBJECTIVES
 
Upon completion of this programme, the participants will be able to:
  • At the end of this program, participants should be able to:
  • Plan, Organize, Lead and Control competently (P.O.L.C Cycle)
  • Apply the RIGHT leadership style on the RIGHT occasion towards effective execution of decision (Situational Leadership Concept)
  • Demonstrate the capability of understanding a problem from different perspectives towards effective decision making
 
 
KEY CONTENT
 
MODULE 1 – MANAGING USING P.O.L.C.
 
Planning is Alignment vs Direction using the 2C’s
  • Leading through ‘COMPASS’
  • Leading through ‘CLOCK’
 
Operational Planning and Organizing
  • Make what we need clear
 
Leading at The Workplace
  • Lead yourself then lead your team
 
Four Types of Leadership Styles
  • Autocratic – Do It My Way
  • Bureaucratic – By the Book
  • Democratic – Let’s Vote On It
  • Laissez Faire – Hands Off
 
The Art of Delegation
  • Use the 6-step delegation method for maximum effectiveness
 
Applying Control to get the best possible results
  • An introduction to the SWOT analysis
  • Translating your SWOT analysis into actions via the creation of SMART Goals
 
Activities in Module 1
 
  • Personality Testing
  • Introduction and hands on practice to SWOT analysis
  • Introduction and hands to SMART GOAL Setting
 
 
MODULE 2 – BE A LEADER OF THE PEOPLE, BY THE PEOPLE, FOR THE PEOPLE
  • It’s all about the relationship and accountability
  • Manage what you can and work within your Circle of Influence
 
Activities in Module 2
 
  • Understanding and using Steven Coveys’ Circle of Influence
  • Team Accountability Map – A hands on activity and creation of a plan to take on accountability of “something” within the organization
  • Video presentation on Accountability
 
MODULE 3 – EFFECTIVE WORKPLACE PROBLEM SOLVING AND DECISION MAKING
  • The 90/10 Rule – Why Problems Crop Up
  • Solving Complex Problems with the Six Thinking Hats
 
Problem solving with the F.A.S.T. principle
  • Focus
  • Ask to Clarify
  • Seek to Understand
  • Take the right Action, Right
 
Activities in Module 3
 
  • Video presentation on the 90/10 Principle
  • Introduction and Hands On using the SIX Thinking Hats Method of Critical Thinking
  • Problem Solving and Decision Making using the FAST Principle Simulation Game
 
 
MODULE 4 – LETS PUT IT ALL TOGETHER AND CHANGE SOMETHING
  • Understanding Continuous Improvement
  • Make and execute your CI plan
 
 
Activities in Module 4
 
  • Planning and creation of a personal action plan
  • TEAM Traffic Light – To commit to a measurable and visible change
 
METHODOLOGY
 
This stimulating program will maximize the understanding and learning through lecture, discussion, case studies and practical activities.
 
 
TARGET AUDIENCE
 
Senior Executives, Team Leaders, Supervisors, Line Managers, Talents and High Potentials in any departments of the organization that is ready to upskill themselves to lead and manage a team of people.

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