WORKPLACE COACHING SKILLS TO MANAGE WORK PERFORMANCE Coaching Soft Skills Selangor, Malaysia, Kuala Lumpur (KL), Shah Alam Training, Workshop | Iconic Training Solutions Sdn Bhd

Workplace Coaching Skills to Manage Workplace Performance

Course Duration: 2 Days


Woudl you like to have your inner genius state on at all times to be able to perform at your peak at the workplace? Have you had the challenge of not having sustainable change to positive habits? This program provides the basis to understanding why coaching and meta coaching is important at the workplace. In this era where information is massively availbale, the workforce now has more access to information and coaching techniques are essential to ensure alignment and synergy at the workplace.

Course Objective

After completing the program, you should be able to:

  • Establish 3 basic foundations of coaching
  • Practice the 5 coaching beliefs
  • Establish 6 steps in a performance coaching conversation

Key Content

Module 1: What is Coaching?

  • Coaching defined: understand the difference and definition of a great coach, mentor, consultant, trainer and counselor
  • Why is coaching becoming critical in today's leadership competencies?
  • Level of change - behavioral, development, transformational
  • Crucial conversations and creating a high performance workplace culture
  • Identifying and overcoming barriers to strategic alignment
  • The self actualization model of meta coaching

Module 2: Essentials of a Great Coach

  • Attributes of a great coach - the abundance attitude
  • The 5 key coaching beliefs that drives a coach
    • Belief 1: Believe in human potential for greatness
    • Belief 2: Fulfilling self actualization needs by adding values to others
    • Belief 3: Bring out the best in people to achieve quantum success
    • Belief 4: Growing others to grow self
    • Belief 5: Continuous improvement through discovery and not instructing
  • Basics of Meta Coaching
    • States, frames and the matrix
    • What is meta coaching?
    • The faciliation model of meta coaching

 Module 3: The Performance Coaching Conversation

  • ​The journey of a performance coaching conversation
    • Connect - establishing rapport using NLP 4R model
    • Maintain - establishing continuous support throughout the coaching conversation
    • Question, listen, feedback - fundamental skills of a coach
    • Goals - ensure strategic alignment objectively and through a shared vision
  • The benchmarking model of meta coaching - your level of operation as a coach
  • Coaching sesion 1 - putting knowledge into action

Module 4: Exploring the Surface of Coaching Skills

  • The matrix model of meta coaching
  • empathic listening - the key to all answers in a coaching conversation
  • The power of questions - invoking insight, discovery and resourcefulness
  • Using listening and questioning to the matrix
  • Coaching session 2 - starting baby steps


The methodology of this program involves lecture, video clip presentation, interactive group discussions, role-playing, personal reflection canvas demo coaching, live coaching session

Target Audience 

Managers, senior managers, head of departments & top management of the company

Please leave your enquiry here, we will reply as soon as possible.

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