HR for Non HR
HR for Non HR Human Resource Soft Skills Selangor, Malaysia, Kuala Lumpur (KL), Shah Alam Training, Workshop | Iconic Training Solutions Sdn Bhd

HR For Non-HR Personnel

Course Duration: 1 Day

Course Objectives

Upon completion of this program, participants will be able to:
  • Understand the various HR concepts
  • Understand the applications of Human Resource Management
  • Appreciating that HR Management is not just HR's domain but also the responsibility of all
  • The importance of HR management is an organization's business strategy
  • Identify your concerns and fears about dealing with grievance and disciplinary issues
  • Define the meaning of a grievance and discipline in the workplace

Key Content

Module 1: Defining Human Resources

Discussion on what human resources means. We will also complete a case study that highlights some of the challenges that a HR professional faces


Module 2: Skills Inventory

During this session, we will look at what a skills inventory is and what it's benefits are.


Module 3: Job Competencies

This session will discuss how to identify technical and performance skills needed to do a job


Module 4: Performance Review

Performance reviews are crucial part of helping an employee grow. In this session, we will explore the performance review process through individual exercise and a case study

Module 5: Grievance

  • What is grievance and how it develop?
  • Grievance handling principles
  • The consequences of ignoring employee grievances
  • General principles of grievance processes
  • What value does an effective grievance process add to an organization?
  • The grievance policy and procedure
  • Guideline for conducting a grievance hearing
  • Learn techniques to avoid getting to this stage
  • How to avoid employment disputes and costly tribunals
  • Understand employment law and the disciplinary grievance process
  • Understand the importance of investigation, documentation and accurate recording
  • Handling poor performance 
  • Performance improvement plan
  • Purpose of PIP
  • How to establish PIP
  • Step by step guide



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