The Art of Supervisory Skills Workshop
The Art of Supervisory Skills Workshop Leadership and Management Skills Soft Skills Selangor, Malaysia, Kuala Lumpur (KL), Shah Alam Training, Workshop | Iconic Training Solutions Sdn Bhd

The Art of Supervisory Skills Workshop

Course Duration: 2 Days

Course Objectives

Upon completion of this program, participants will be able to:
  • Improve their knowledge on the skills needed for a supervisor
  • The attitude and the behavior patterns needed to be effective
  • Work on improving the relations with the staff through EQ elements
  • Understand the impact of proper communications
  • Understand their important roles they play in their respective organizations
  • Improve their problem solving skills

Key Contents

Module 1: The Supervisor Roles & Responsibility

  • What is a supervisor
  • What is a good and bad supervisor
  • Know myself and my supervisory skills level
  • What do i need and want as a supervisor
  • Personal assessment tools 

Module 2: Leadership Skills

  • Communication direction
  • Problem solving and decision making
  • Building and motivating your team
  • Team enhancement tools

Module 3: Communication Skills

  • Speaking and listening skills
  • Communicating upward, downward and sideway
  • Building relationship and rapport
  • Communicating with different generations
  • Communication enhancement tools

Module 4: EQ @ Work

  • What is EQ?
  • How to use EQ at work?
  • Managing self and team EQ at work
  • Managing difficult employees and customers
  • EQ enhancement tools

Module 5: Supervisory Moving Forward Plan

  • Self coaching skills
  • Team coaching skills
  • Personal action plan
  • Team action plan

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