English 每 Basic S3 每 Vocabulary & Sentences
English 每 Basic S3 每 Vocabulary & Sentences Business and Email Writing Soft Skills Selangor, Malaysia, Kuala Lumpur (KL), Shah Alam Training, Workshop | Iconic Training Solutions Sdn Bhd

ENGLISH – BASIC S3 – VOCABULARY & SENTENCES
Duration: 2 Days

Benefits
Upon completion of this program, the participants will be able to:

  • Speak and write English confidently to express ideas and thoughts
  • Organize their ideas and facts to get their message across
  • Have clarify, brevity and accuracy in their messages and communication
  • Determine the customers’ needs and address them with the correct term
Key Content

MODULE 1 - GRAMMATICAL RULES
  • Overview of tenses
  • Simple present tense
    • Usage
    • Use of “AT”, “IN” and “ON” 
  • Simple past tense
  • Regular past tense
  • Irregular past tense
  • Simple future tense
  • Present continuous tense
  • Past progressive
  • Present progressive
  • Verb tenses
  • As the main verb
  • As a linking verb
  • The verb “to be”
  • Subject / verb agreement – singular / plural
  • Correct order of words
  • Where to put adverbs
  • In the present tense with WWWWWH
  • Countable and uncountable nouns
  • Ask questions
  • Short easy questions with any / some / more
  • When to use “THE” with places 
MODULE 2 - VOCABULARY DEVELOPMENT
  • Differentiate between 35 pairs of commonly confused words
    • Say / tell / hear / listen
    • Soon / early / quick / fast
    • Small / little / Big / large
    • Advice / advise
    • Tall / high
    • etc 
MODULE 3 – - SENTENCE STRUCTURE
  • 5 basic sentence structures
    • Subject-verb
    • Subject-verb-adverb
    • Subject-verb-adjective
    • Subject-verb-object
    • Subject-verb-noun 
MODULE 4 - TOPICAL EXPRESSIONS OF IDEAS AND THOUGHTS
  • Talk and/or write about
    • Work
    • Health
    • Hobbies / Interests / spare time
    • Friends
    • Restaurants
    • Sports – play / go / do And 7 Other Common Topics
  • Improve communications with questions 
MODULE 5 – THE ESSENTIALS OF COMMUNICATION
  • The message – how to structure the message to make its meaning clear and accurate, in a brief manner
  • Clear, short messages
  • Introduction to the KISS principle of communication 
MODULE 6 - CONFIDENTLY EXPRESSING IDEAS AND SENTENCES
  • Revision on how to structure a message in brief, concise and complete sentences. The relevant facts will be organized and their ideas will be put across accurately.
  • Write on concepts given to them as activities in class 
MODULE 7 - SPEAKING SKILLS FOR SPECIFIC BUSINESS PURPOSES
  • Give feedback in a way that the staff is motivated to make the changes to improve 
MODULE 8 - GREETING THE CUSTOMER
  • Who is the “customer”?
    • Greet those who can influence the amount of food bought, not just the person with the money eg children
  • Your body language, especially your facial expression and hand gestures
  • Your tone of voice, speed of speaking, pitch, loudness
  • The “feel good” sound of your voice that makes the customers feel like spending more
  • The use of pauses
 MODULE 9 – USE THE APPROPRIATE TERM OF ADDRESS
  • How to address different groups of customers
    • Married ladies
    • Single ladies
    • When you are not sure whether the lady is married or not !
    • Working adults – male and female
    • Teenagers – male and female
    • Children – male and female
    • Retirees – male and female 
MODULE 10 - DETERMINE CUSTOMER NEEDS
  • Ask the customer what his needs are
  • Check if he wants the set meal with the item he ordered (a good way to upsell)
  • Offer items that are on promotion and other common add-ons
  • Check if the customer wants to eat-in or is the order for takeaway
  • Just before telling him the cost of his order, ask a final time if he would like to add any other item
  • The process of moving from open-ended questions to close-ended questions 
MODULE 11 - ASK GENERAL OPEN-ENDED QUESTIONS
  • What are open-ended and closed-ended questions?
  • When is it proper to use open-ended questions?
  • Examples of open-ended questions.
  • Why close.-ended questions are so important in the retail food industry.
  • Examples of using close-ended questions

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