English每 Intermediate S2 - Emails and Business Writing Skills
English每 Intermediate S2 - Emails and Business Writing Skills Business and Email Writing Soft Skills Selangor, Malaysia, Kuala Lumpur (KL), Shah Alam Training, Workshop | Iconic Training Solutions Sdn Bhd

ENGLISH – INTERMEDIATE S2 - EMAILS AND BUSINESS WRITING SKILLS
Duration: 2 Days

Benefits
At the end of this workshop, the participants will be able to :

  • Discover the secrets to effective business writing and design messages that others want to read and act on
  • Use the 10 Cs of strong business communication
  • Write business emails and reports professionally
Key Content

MODULE 1: THE 10 CS OF BUSINESS WRITING
  • Each of the 10 Cs is explained, eg clear, complete, courteous
  • Samples of writing that do not follow the 10Cs to be corrected 
MODULE 2: WRITE IN PLAIN ENGLISH
  • Plain English helps to write clearly
  • How to make your writing clear and simple
    • Sentence structure
    • Use strong verbs
    • and other elements
  • How to re-work to make your document easy to understand
  • The easiest way to find your mistakes yourself 
MODULE 3: WHY YOU MUST USE A WRITING PROCEDURE
  • What is the Writing Procedure?
  • Check for common grammar mistakes
  • Check for common punctuation mistakes 
MODULE 4: WRITE BUSINESS EMAILS
  • 4 special considerations in email writing
  • Tips for professional emails – the right
    • Tone
    • Person
    • Time
    • Purpose
    • Content
  • Email etiquette
  • Confidentiality
  • Forwarding emails
  • Carbon copies and blind carbon copies
  • Attachments
  • The subject line
  • Know your reader
  • The opening
  • A strong message
  • Personalize your message
  • Email complaints
  • Make a recommendation
  • Asking the reader to take action
  • Day-to-day response  - give information 
  • Write effective emails
  • Tips and phrases on
MODULE 5: WRITE BUSINESS REPORTS
  • The types of business reports
    • Formal / informal
    • Informative / analytical / periodic / special
    • The parts of a report
    • Doing the research
    • Use of graphics
    • Revise, proofread and edit
    • Tips to make your report reader-friendly

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