Communication & Relationship in The Workplace

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Communication & Relationship in The Workplace

Communication & Relationship in the Workplace

Course Duration: 2 Days

Course Objectives

Upon completion of this program, participants should be able to:

  • Build relationship effectively
  • Develop the power of perspective
  • Improve your personal style of communicating
  • Resoltve conflicts professionally
  • Understand and employ the communication process effectively

Key Content

Module 1: Overview

  • What is communication to you
  • The communication staircase model
  • Our worldview
  • Barriers to communication

Module 2: Interpersonal Communication

  • Building credibility
  • The 4 Quadrant Communication Model
  • Identifying your personal style of communicating
  • Developing your style towards effective relationship building
  • Shifting into positive action

Module 3: Being Effective in Communication

  • Applying learning in the workplace and relationship
  • What others say and do and what is important to them
  • What do we do more when interacting with others
  • What we avoid doing when interacting with others

Module 4: Overcoming Challenging Situations

  • Bad news bears
  • Gossip mongers
  • Drama kings and queens
  • Chicken littles
  • The victims
  • Bullies and back stabbers

Module 5: The Principle of Influence

  • Reciprocity
  • Scarcity
  • Authority
  • Consistency
  • Liking
  • Social proof

Module 6: Conflict Resolution

  • The 4 dimensions of conflict: facts, methods, goals and values
  • The red flag
  • The white flag
  • The yellow flag
  • The blue flag

Module 7: Relationship Management

  • Techniques in building rapport
  • 4 levels of relationship experience
  • The WOW factor
  • Creating a relationship commitment contract
  • Coaching performance

Module 8: Coaching Wisdom

  • Controlling vs empowering
  • The art of feedback
  • Using feedback to coach
  • Recognition and acknowledgement
  • The secret of a great communicator


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