Essential Workplace Communication Skills
Essential Workplace Communication Skills Communication Skills Soft Skills Selangor, Malaysia, Kuala Lumpur (KL), Shah Alam Training, Workshop | Iconic Training Solutions Sdn Bhd

ESSENTIAL WORKPLACE COMMUNICATION SKILLS

Duration: 2 Days
Time: 9.00am - 5pm

Introduction

Effective communication is the key to get you to where you want to be in your life. Communication is an essential skill for sucessful business & personal relationship. Communication has the power to destroy or build relationships. Good communication is the key to our success in life, in work & in relationships. Good communication skill can reduce misunderstanding, errors, frustration & conflict on a daily basis. We can use communication to influence every interaction in a positive way by developing the skills needed to communicate effectively.

Benefits

  • Understand the why and what communication is so important for business and career success
  • Develop your skills and confidence to communicate and connect effectively with others
  • Identify your communication and behavior styles
  • Communicate influentially through understanding different behavioral styles
  • Develop a good relationship with your will help you to raise your profile and do better job
  • Naje constructive conversations using the positive words and strategies to connect with others
  • Develop capabilities to listen actively, ask questions, intepret non-verbal and convert negative response into positive feedback
  • Increase awareness about various non-verbal gestures to maintain positive working relationship
  • Mastering the art of being a good team player to support your boss and colleagues that help you make your mark at work
  • Use the right mental attitude and strategies when confront others to minimize the effect of difficult encounters

Key Content

MODULE 1: COMMUNICATION - WHAT AND WHY?

  • Why communication is so important?
  • What is communication?
  • Baerriers to workplace communication
  • Communication perception

MODULE 2: ENGAGING WORKPLACE WITH BEHAVIORAL COMMUNICATION STYLES

  • How to identify your behavioral style and communication bias?
  • Understand the 4 styles
  • How each behavioral style wants to be treated and approached?
  • The platinum rule: the art of better communication
  • How to adjust your style to communicate better with better styles?

MODULE 3: MANAGING UPWARD: PROACTIVE COMMUNICATION PROCESS

  • Proactive process and it begins with communication
  • Communicate - anticipate - be proactive
  • How to make sure you understand on the receiving end?
  • How to 'sell' your ideas to boss?

MODULE 4: BUILD CONSTRUCTIVE COMMUNCATION

  • How to turn provacative words to postive words?
  • Power of questioning skills
  • Imprtance of active listening: seek first to understand then to be understood
  • How to initate and maintain conversations

MODULE 5: NON-VERBAL COMMUNICATION

  • How to read people using body language?
  • How to influence your emotional state using body language
  • Avoid negative body language and best utilize positive body language

MODULE 6: INTERPERSONAL SKILLD ENHANCEMENT 

  • As you see others and others see us
  • The dynamic nature of Johari Window
  • Positive working relationship: the power of feedback
  • How to praise others to reinforce specific behaviours
  • Empathic communication

MODULE 7: HANDLING DIFFICULT CONVERSATIONS 

  • How to apologize
  • How to disagree and still be loved?
  • How to deliver bad news?
  • How to tell your boss he or she is mistaken?
  • How to deal with a boss showing favoritism?
  • How to handle a plain difficult boss?

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