Essential Workplace Communication Skills

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Essential Workplace Communication Skills

Essential Workplace Communication Skills

Course Duration: 2 Days

Introduction

Effective communication is the key to get to where you want to be in your life. Communication is an essential skills for successful business and personal relationship. Communication has the power to destroy or build relationship. Good communication skill can reduce misunderstanding, errors, frustration and conflict on a daily basis. We can communication to influence every interaction in a positive way by developing the skills needed to communicate effectively.

Course Objectives

Upon completion of this program, participants should be able to:
  • Understand the why and what communication is so important for business and career success
  • Develop your skills and confidence to communicate and connect effectively with others
  • Identify your communication and behavior styles
  • Communicate influentially through understanding different behavioral styles
  • Develop capabilities to listen actively, ask questions, interpret non verbal and convert negative response into positive feedback
  • Increase awareness about various non verbal gestures to maintain positive working relationship

Key Content

Module 1: Communication - What and Why?

  • Why communication is so important?
  • What is communication?
  • Barriers to workplace communication
  • Communication perception

Module 2: Engaging Workplace with Behavioral Communication Styles

  • How to identify your behavioral style and communication bias
  • Understand the 4 styles
  • How each behavioral style wants to be treated and approached
  • The art of better communication
  • How to adjust your style to communicate better with better styles?

Module 3: Managing Upward: Proactive Communication Process

  • Proactive process and it begins with communication
  • Communicate - anticipate - be proactive
  • How to make sure you understand on the receiving end?
  • How to sell your ideas to boss

Module 4: Build Constructive Communication

  • How to turn provacative words to positive words
  • Power of questioning skills
  • Importance of active listening: seek first to understand then to be understood
  • How to initiate and maintain conversations

Module 5: Non-Verbal Communication

  • How to read people using body language?
  • How to influence your emotional state using body language
  • Avoid negative body language and best utilize positive body language

Module 6: Interpersonal Skills Enhancement

  • As you see others and others see us
  • The dynamic nature of Johari Window
  • Positive working relationship: the power of feedback
  • How to praise others to reinforce specific behaviors
  • Empathic communication

Module 7: Handling Difficult Conversations

  • How to apologize
  • How to disagree and still be loved
  • How to deliver bad news
  • How to tell your boss he or she is mistaken
  • How to deal with a boss showing favoritism
  • How to handle a plain difficult boss


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