Be The Master of Effective Business Communication
Be The Master of Effective Business Communication Communication Skills Soft Skills Selangor, Malaysia, Kuala Lumpur (KL), Shah Alam Training, Workshop | Iconic Training Solutions Sdn Bhd

BE THE MASTER OF EFFECTIVE BUSINESS COMMUNICATION

Duration: 2 Days
Time: 9.00am - 5.00pm

Introduction

Communication is the most important skills at workplace but it's often one of skills lacking in people, particularly in their early stage of career. Today's working environment is a challenge for all generations to communicate effectively as each generations were taught different priciples of communications. People may know 'the reason to communicate' but may not know 'the what, when and how' of effective communication at workplace.

Benefits

  • Developing understanding towards effective communication
  • Becoming competent in communicating with myself and others
  • Enhancing understand towards developing people
  • Discovering personal and others' DISC profile
  • Building stronger relationship and strengthen trust

Key Content

MODULE 1: BASIC COMMUNICATION PRINCIPLES

  • Introduction to the communication model
  • The channels and principles in communication
  • Common issues and challenges in communications
  • Key success in communication

MODULE 2: EFFECTIVE COMMUNICATION TOOL

  • History, usage & calue of DISC
  • Understanding how it works
  • DISC self assessment
  • 12 competencies in DISC

MODULE 3: THE ART OF LISTENING & COMMUNICATING

  • The 4 types of listening skills
  • Elements of EQ & NLP in listening
  • Working with people's learning style in listening - VAKAD
  • Feedback

MODULE 4: ENHANCING EFFECTIVE COMMUNICATION SKILLS

  • Handling difficult people
  • Building trust and influencing people
  • Trust assessment

MODULE 5: MOVING FORWARD PLAN

  • Self coaching

Please leave your enquiry here, we will reply as soon as possible.

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