Customer Experience
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- Customer Experience (5)
- Customer Service (11)
- Handling Difficult Customers (3)
- Handling Complaints (5)
- Communication (74)
- Building Relationships (31)
- EQ (11)
- Customer Service Excellence (4)
- complaints (1)
- customer retention (1)
- client relationship (1)
- Service Recovery (1)
- Service Mindset (2)
- Effective Communication (11)
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Mapping Customer Experience Electronically Course Duration: 2 Days Introduction The only thing that your competitors cannot duplicate is the service experience of your guests. Customer Experience teaches fundamental principles to create good impression in written format that becomes the catalyst to improve the customer experience at every point of contact.
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Customer Service Relationship Management
Course Duration: 2 Days
Introduction
Service quality is the key to maintain customer satisfaction.
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5 Star Customer Service Excellence Course Duration: 2 Days Introduction
If Jackie Chan and Angeline Jolie walked into your workplace today, how would you behave? If you are like most people, you would drop whatever you were doing and approach them, smiling, ready, and eager to serve them.
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Communicate Effectively, Listen, Learn & Build Loyal Customer Relationships
Course Duration: 2 Days
Introduction
This training is designed for support professionals who want to develop and improve the vital skills needed to deliver excellent customer support.
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The Passport to Customer Delight Course Duration: 2 Days Introduction Delivering better customer service is a continuing goal for many organizations. The key is to forget customer service, look towards customer delight. Based on the definition, delight is to please in all possible aspects.
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